Responsibilities:
- Maintain the client-facing departments (Sales/SDR/CS) operations plan
- Act as a trusted business partner to customer-facing department leadership
- Execute various projects and initiatives while communicating effectively with internal end-users and cross-functional teams
- Provide the link between the technical and business perspectives of the system by making sure the technical solutions being developed satisfy the business requirements
- Develop metrics, reports, and processes for measuring metrics and KPIs
- Analyze complex data and translate the findings into actionable deliverables, business insights, and reports
- Deliver excellent solutions and systems to our internal teams and external stakeholders from technical flows, user experience, and data integrity
- Maintain knowledge of key processes, business initiatives, and internal resources to assist the customer-facing departments in achieving company goals
- Investigate potential business solutions
Requirements:
- 3+ years of successful CS/ Sales/ Business operations experience
- Experienced with configuration and administration of Hubspot – A must
- Knowledge of BI tools Looker is preferable
- SQL knowledge – an advantage
- Passionate about numbers and analytics
- Curious, independent, and proactive
- Complete know-how of a Sales and CS cycle – A must
- Great communicator and can build relationships with a diverse set of stakeholders.
- Ability to effectively communicate both written and verbally in English
Apply on link: https://connecteam.com/careers/4575000004/?gh_src=28d2ef934us