Full-time position
Hybrid Work Model: Four days in the office and one day from home.
Responsibilities
• Speak with Tailor Brands customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
• Become an expert in Tailor Brands’ products and stay up-to-date on new features and improvements
• Influence the way we provide training to improve CX product knowledge
• Work to improve the quality of our service by identifying knowledge gaps and problematic flows
• Act as the main point of contact between clients and the rest of the Tailor Brands team
• Build and maintain strong customer relationships by providing exceptional customer service.
• Empower customers to connect their goals and challenges with the solution in Tailor Brands
• Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
Requirements
• English as a mother tongue – proficient in communicating both verbally and written
• Understanding American culture, customer behavior, and expectations
• Tech-savvy and fast adaptor who is eager to learn new technologies
• Ability to multitask and function within a fast-paced working environment
• Strong critical thinking skills, and confidence in taking responsibility and ownership
• Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
• A team player with a positive attitude, empathy, and high energy
Great Advantage if you have:
• Familiarity with Zendesk, Five9, and automated support/helpdesk systems
• Customer Support Experience
• Additional language proficiency (Spanish, Portuguese, German)
Apply on link: https://www.tailorbrands.com/career/co/product/EC.C44/customer-experience-associate/all