Full time
Responsibilities:
- Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
- Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
- Resolve issues efficiently, ensuring a seamless and positive customer experience.
- Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
- Work collaboratively across teams and departments to help solve any matter at hand.
Requirements:
- Proven experience in customer service/call center roles
- Native English speaker / English mother tongue level- must
- Ability to work evening, night ,and weekend shifts – must
- Excellent verbal & written communications skills
- Ability to display great time management and prioritize workload while remaining organized and efficient
- Familiarity with American customer service and culture
- A medical and/or travel and/or Insurance background is a plus
- Tech-oriented
Send CV with job title to: [email protected]