Customer Service Associate, Ra’anana (September 2023)

Customer Service Associate for a small bookstore

Location: Ra’anana

Scope of employment: Full-time (35-40 hours per week)

Key Responsibilities

1.Customer Service: Provide personalized and knowledgeable assistance to customers. Offer book recommendations, answer inquiries, and create a welcoming atmosphere.

  1. Inventory Management: Assist in organizing, shelving, and maintaining the store’s book inventory. Help customers locate books and restock shelves as needed.

3.Receiving Orders: Physically receive shipments and add books to inventory, carry, and pack boxes of books for outgoing orders, and make sure they are organized efficiently and safely.

  1. Point of Sale: Operate cash registers, process transactions, and handle customer payments accurately.
  2. Computer Skills: Utilize computer systems for inventory management, sales, and customer interactions. Proficiency in Microsoft Excel is required for record-keeping and inventory tracking.
  3. Teamwork: Collaborate effectively with colleagues to ensure a seamless customer experience. Assist in store setup, cleaning, and other tasks as necessary.
  4. Language Skills: Fluent in high-level English and everyday Hebrew to effectively communicate with a diverse customer base.


– Excellent interpersonal and customer service skills.

– Good physical fitness for lifting and carrying boxes of books.

– Strong organizational skills and attention to detail.

– Proficiency in Microsoft Excel and basic computer skills.

– Ability to work collaboratively in a team-oriented environment.

– Ability to use Social Media.

– Prior retail or customer service experience is a plus.

– Fluent English. A good command of Hebrew

– Knowledge of book genres and authors is an advantage.

Please send CV to:  [email protected]