Customer Service Associate for a small bookstore
Location: Ra’anana
Scope of employment: Full-time (35-40 hours per week)
Key Responsibilities
1.Customer Service: Provide personalized and knowledgeable assistance to customers. Offer book recommendations, answer inquiries, and create a welcoming atmosphere.
- Inventory Management: Assist in organizing, shelving, and maintaining the store’s book inventory. Help customers locate books and restock shelves as needed.
3.Receiving Orders: Physically receive shipments and add books to inventory, carry, and pack boxes of books for outgoing orders, and make sure they are organized efficiently and safely.
- Point of Sale: Operate cash registers, process transactions, and handle customer payments accurately.
- Computer Skills: Utilize computer systems for inventory management, sales, and customer interactions. Proficiency in Microsoft Excel is required for record-keeping and inventory tracking.
- Teamwork: Collaborate effectively with colleagues to ensure a seamless customer experience. Assist in store setup, cleaning, and other tasks as necessary.
- Language Skills: Fluent in high-level English and everyday Hebrew to effectively communicate with a diverse customer base.
Qualifications:
– Excellent interpersonal and customer service skills.
– Good physical fitness for lifting and carrying boxes of books.
– Strong organizational skills and attention to detail.
– Proficiency in Microsoft Excel and basic computer skills.
– Ability to work collaboratively in a team-oriented environment.
– Ability to use Social Media.
– Prior retail or customer service experience is a plus.
– Fluent English. A good command of Hebrew
– Knowledge of book genres and authors is an advantage.
Please send CV to: [email protected]
