Customer Service Representative, Jerusalem (May 2023)

DESCRIPTION

  • Provide information and personal support to potential Olim before and after the Aliyah process.
  • Open Aliyah files and manage them.
  • Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
  • Monitor the files of Aliyah candidates who have not completed the Aliyah process.
  • Work with an advanced CRM system and other systems, including social networks.
  • Conduct proactive inquiries to world Jewry for the purpose of marketing the activities of the Jewish Agency and registering interested individuals in programs (telemarketing).
  • Provide support for agency-wide projects.

REQUIREMENTS

  • High school diploma is mandatory. Relevant academic education is an advantage.
  • Must be a native English speaker. Good Hebrew proficiency is mandatory. Additional language skills are an advantage.
  • Excellent written and oral communication skills.
  • Knowledge of a variety of Jewish communities in North America is an advantage.
  • Ability to work with a variety of Jewish communities in in North America.
  • Proven experience working with customers is a significant advantage.
  • Experience working with computers, including Office software, is required. Experience with CRM systems is an advantage.
  • Experience in telemarketing is an advantage.
  • Previous participation in a Jewish Agency program in Israel and/or abroad is an advantage.
  • Required personal qualities: high customer service ability, ability to withstand pressure and manage several tasks at the same time, patience, ability to work in a team, excellent interpersonal skills, and quick learning of technological systems.

Important Information:

  • Flexibility in working hours is required (various shifts during the day: 08:00-16:00,

10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).

  • Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
  • The offices of the Global Center are in Jerusalem.
  • Scope of the position: full-time position + additional hours as needed.
  • Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.

Apply on this link: https://www.comeet.com/jobs/jafi/C8.008/customer-service-representative—english-language/80.A3C