Full time. Hybrid.
Responsibilities:
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Requirements:
- Native English speaker (spoken and written) – MUST
- Experience in B2B SaaS – 2 years of experience – MUST
- Customer-facing experience.
- Superb written and verbal communication skills.
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together.
- Advantage- Experience working in a global team, for an international company.
Send CV to: [email protected]