Customer Success Manager, Remote (July 2024)

Job Description:

Placer.ai, a rapidly growing tech company and leader in location intelligence, is searching for a talented Customer Success Manager to join their team!

Placer.ai’s platform provides businesses with valuable insights on foot traffic and demographics around any location in the US. They’re looking for a strategic and customer-focused CSM to manage a portfolio of clients in either the Civic Organization or Commercial Real Estate sectors.

If you thrive in building relationships, ensuring client success, and working in a fast-paced environment, then this role is for you!

Responsibilities:

  • Manage the entire customer lifecycle, from onboarding to ongoing success and upselling opportunities
  • Partner with internal teams to ensure customer needs are met and feedback is incorporated into product development
  • Analyze customer data and identify areas for improvement
  • Deliver presentations and effectively communicate Placer.ai’s value proposition

Requirements:

  • Bachelor’s degree
  • Minimum 3 years of customer success experience in a SaaS startup environment
  • Proven track record of managing a diverse set of clients and exceeding expectations
  • Experience working with cross-functional teams
  • Strong analytical skills and ability to leverage data insights
  • Excellent written and verbal communication skills
  • Experience in Civic Organizations or Commercial Real Estate a plus

Join Us:

Be a part of a groundbreaking company and play a critical role in their success! Placer.ai offers a competitive salary, excellent benefits package, and a fully remote work environment.

To Apply:

https://www.placer.ai/company/we-are-hiring?gh_jid=5732923003