Full time
Responsibilities:
- Customer Journey Management: Define service standards, ensure their implementation, and maintain customer satisfaction.
- Ensure retention and satisfaction of all clients – Managing Retention Lifecycle and Reporting
- Become a subject matter expert on MAX’s product and services suite
- Supporting the growing CS and Sales team
- Onboarding MAX as a vendor with client portals and compliance requests
- Customer Onboarding
- Running QBRs together with the Sales POCs focusing on account management
- Optimization of current support processes
- Managing at-risk Customers
- CRM: Defining business processes (previous knowledge of HubSpot or Monday preferred)
Requirements:
- High proficiency of spoken and written English (ideally native-level)
- Proven work experience in a Customer Success or similar role
- Strong time management and ability to prioritize multiple projects independently
- Problem-solving skills with a proactive approach to identifying and resolving customer issues
- Data-driven mindset with experience in analyzing customer metrics and presenting insights
Additional Preferred Qualifications:
- Experience in managing a diverse group and training each according to company standards
- Experienced with HubSpot or similar CRM, Monday.com
- Bachelor’s degree or equivalent professional experience
Send CV to: [email protected]