Scope of position and background info:
Full-Time
Hybrid working – working partly from the Ra’anana Office.
Working days are Monday to Friday.
Responsibilities:
Handle incoming customer inquiries from request-to-resolution in a prompt and professional manner.
Reproduce, document and escalate technical bugs to development teams.
Assist with the creation and optimization of support documentation and best practices.
Provide service through a variety of channels (tickets, chat, community posts, and more).
Liaison between customer and internal departments with a focus on customer satisfaction.
Identify areas of weakness and product/process improvement.
Provide a high level of client service with proven problem-solving and technical troubleshooting skills.
Requirements:
Native English level – MUST.
1-2 years in customer support roles.
Experience working within a B2B SaaS organization or higher education.
Strong written and oral communication skills and technical aptitude.
Proactive and solutions-oriented with high attention to detail.
Experience working with a CRM or ticketing system (Zendesk) preferred.
Technical aptitude and/or basic understanding of HTML/CSS, SQL, JavaScript, API concepts a plus.
Familiarity with AWS a plus.
Ability to work autonomously in a high-paced working environment.
Contact Details:
Please send your CV to: [email protected]