Customer Support Training Specialist, Tel Aviv (June 2024)

Work model is hybrid

Responsibilities:

We are looking for an experienced Training Specialist to join our Customer Support team who is passionate to provide a great experience to our customers.

As a Training Specialist, you will be responsible for the onboarding of new employees and the ongoing training of team members while taking part in the development of training materials for new features and processes.

The perfect candidate would be a highly motivated and skillful person, with exceptional communication, presentation, and interpersonal skills.

  • Collaborate with TLs and QA to identify knowledge gaps and implement solutions.
  • Schedule and lead onboarding and continuous training programs and sessions.
  • Plan and implement an effective training curriculum.
  • Create, update, and manage training materials and knowledge base articles in English.
  • Verify the accuracy of existing content through research and testing.
  • Create and maintain training curriculums within the LMS system.
  • Create and update CS policies and procedures and tailor the content for agents.

Requirements

  • Minimum of 2 years of experience designing and delivering effective training programs and materials – a must.
  • Customer support experience in a large-scale company – an advantage.
  • Native-level English proficiency.
  • Experience in creating and maintaining knowledge base articles and other documentation.
  • Strong research and analytical skills with the ability to write clear and engaging content for different audiences.
  • Familiarity with learning management systems (LMS) and e-learning platforms.
  • Exceptional communication, presentation, and interpersonal skills.
  • Proactive, self-learning, and detail-oriented with excellent organizational skills.
  • “Can-Do” approach and capable of handling multiple responsibilities simultaneously.