Responsibilities:
Manage renewal processes to maintain high retention rates.
Focus on converting monthly customers into annual contracts.
Drive SMB account growth through upselling and cross-selling.
Collaborate with Solutions engineer to align product value with customer commercial requirements.
Track and report on conversion metrics and growth KPIs.
Develop effective strategies for account expansion.
Conduct commercial-focused customer calls and meetings.
Requirements:
2+ Years experience in SaaS commercial customer success, scale account management, or sales.
Strong commercial acumen and negotiation skills.
Self-motivated and target orientated.
Excellent communication abilities with native or near-native English fluency.
Understanding of subscription-based business models.
Ability to identify upsell opportunities and communicate value effectively.
Data-driven approach to decision making.
Experience working with CRM systems (Salesforce preferred).
Customer-first mindset.
Knowledge of IT management industry a huge plus.
Details:
Send CV and Job Title to: [email protected]