Full time. On-site.
Responsibilities:
Provider & Assistance Company Relations:
- Build, maintain, and expand relationships with assistance companies and medical service providers.
- Lead negotiations for contracts, pricing agreements, and SLAs to ensure high-quality service at optimized costs.
- Oversee the continuous development of our provider network to support global expansion.
🔹 Market Cost Analysis & Optimization:
- Analyze global and regional market pricing trends in assistance services and provider networks.
- Develop and implement commercial strategies to control rising service costs while maintaining top-tier customer experience.
- Collaborate with customer service, actuarial and finance teams to improve cost-containment measures while not sacrificing customer experience.
🔹 Innovation & Integration of New Solutions:
- Identify and assess startups and new technologies that can enhance our service offerings.
- Drive the integration of new solutions into our assistance and provider network.
- Work cross-functionally with product, technology, and operations teams to embed these solutions effectively.
🔹 Customer Journey & Experience Enhancement:
- Deeply understand the pain points and expectations of customers in their travel and assistance experiences.
- Work with internal stakeholders to enhance customer journeys through strategic provider partnerships and service improvements.
🔹 Leadership & Cross-Team Collaboration:
- Ensure smooth execution of assistance services through collaboration with cross-functional teams.
- Represent the company in industry events, conferences, and networking opportunities.
Requirements:
✅ Negotiation & Commercial Acumen: You excel at negotiating complex contracts, , and finding commercially viable solutions to cost challenges.
✅ Strategic & Analytical: You can analyze market trends and financial data to drive cost optimization without sacrificing service quality.
✅ People-Centric & Outgoing: You are a natural relationship builder who thrives in partnerships and networking environments.
✅ Innovative & Tech-Savvy: You stay ahead of emerging trends and love integrating new technologies or startup solutions into established businesses.
✅ International Experience: You have worked with global partners, understand cross-border market differences, and are comfortable in multicultural environments.
✅ Problem Solver & Quick Thinker: You handle crises and operational challenges with agility, making quick and informed decisions.
Preferred Qualifications
- Background in business development, or commercial roles
- Background in procurement and managing providers relations
- Fanatic about service with strong understanding of customer journeys and service models
- Fluent in English (additional languages a plus).
- Problem solver
Send CV to Shelley Lever: [email protected]