Scope of position and background info:
Full-Time, On-Site
On call on Fridays
Responsibilities:
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, Anti-Virus, various operating systems.
Manage users and permissions in Active Directory, Azure AD, G-suite, Terminal Services, and addressing hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms and other IT equipment.
Writing scripts to optimize the automations in the org
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly troubleshoot software applications and operating system issues for seamless IT operation.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved and future recurring issues can be avoided and Collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures, create new documentation for both technical and end-user roles.
Pertinent experience working with global teams.
Provide troubleshooting, diagnose and resolve issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Ability to work on a fresh service system
Requirements:
4 Years + of relevant IT experience
Proven experience as an IT Support Specialist or similar role.
Strong technical abilities in diverse technical fields (Windows, Mac environment, Networking, Security and Monitoring System)
Proficient in managing end users and permissions in Active Directory Servers, Office 365, Microsoft Intune, and Azure.
Knowledge of scripting (Powershell / Json / Jenkins)
Experience with managing systems on Virtual platforms (including clouds)
Basic understanding of networking concepts and protocols.
Part of the Global team to work independently and collaboratively.
English- Must
Contact Details:
Send CV with Job Title to: [email protected]