Support Specialist, Tel Aviv (March 2024)

Description:

Riverside, a company at the forefront of remote recording for podcasts and video interviews with studio quality, is looking to expand its team. Our rapid growth has been recognized by clients like Spotify, NY Times, NBC, CNN, and iHeartMedia. We are seeking a Customer Support Specialist to join our dynamic, global team. Your primary role will be to engage directly with our users, ensuring they enjoy a superb experience with Riverside.

Daily Activities:

– Interact with users primarily through chat and email, and occasionally through video calls.

– Collaborate with other teams to refine our product offerings and communicate about new features.

– Seize the opportunity to learn about Riverside’s operations from the ground up and influence the organization’s future.

Requirements:

– Technical savvy with a keen interest in learning about and explaining technical concepts.

– Native-level English speaker with strong writing capabilities.

– Able to empathize with users and understand the issues they face.

– Finds joy in solving open-ended problems and learning about a technical product, even when it’s challenging.

– Proactive about taking on new projects, which may involve quick research to become an expert and seeing tasks through to completion.

– A background in audio or video engineering is highly regarded.

– Previous experience with Zendesk is a plus.

– Experience working with Enterprise customers is beneficial.

Interested applicants can submit their resumes and begin their journey with a company that values curiosity, problem-solving, and technical expertise.

Apply here: https://careers.riverside.fm/careers/support-specialist-israel