OX Security
Scope of the position: Full-time
Responsibilities
- Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
- Provide training and resources to help customers integrate our solutions into their existing workflows.
- Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
- Address customer inquiries and issues in a timely and effective manner.
- Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
- Monitor customer usage and satisfaction, and work closely with the sales team to ensure high retention and upsell rate.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related field.
- 3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry.
- Proven ability to manage multiple customer accounts and projects simultaneously.
- Excellent communication and interpersonal skills.
- Problem-solving mindset and the ability to think strategically.
Please send CV with job title by WhatsApp to: 050-373-9969