Full time. On-site
Responsibilities:
- Being part of our customer facing team responsible for technical support and troubleshooting
- Working in a 24/7 support hours’ shifts
- Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
- Spotting common trends and underlying problems
- Providing reliable resolution of critical and high impact problems for customers
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working closely with our developers and technical teams to solve customer’s problems efficiently and improve our product
- Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
- Part and full-time/ weekends position available
Requirements:
- Be in the midst of your academic studies – minimum 3 semesters to go(in a technological path- BSc major)
- Up-to-date technical knowledge such as SQL, Python, JavaScript, etc
- Excellent written and spoken English (at least B2 on the CEFR scale)
- Extensive familiarity with Office tools
- Willing to work a minimum of 3 shifts per week, including night shifts
- Previous experience in information technology or technical support position – an advantage
- Scripting or programming experience – an advantage
- Fluent in Spanish – an advantage
- Knowledge of customer service principles and practices- an advantage
Apply on link: https://www.comeet.com/jobs/biocatch/03.00E/technical-support—-student-position/D9.05B