Jifiti
Scope of position and background info:
Part-time position, offers flexible hours/shift.
Availability to work on weekends.
Availability for a hybrid, 3 days a week, shift-based role, including on-site shifts at the Modi’in office, as well as evening shifts – Must
Responsibilities:
Effectively handle customers inquiries in different channels including Phone, emails , Chats , and dedicated support system.
Address advance tech tickets that were escalated from our Tier1 team.
Provide Technical and timely responses include proactive updates during all phases of case lifecycle.
Product/Service Expertise: A deep understanding of the company’s product or service to assist customers with more complex issues.
Troubleshooting Skills: Ability to analyze and diagnose technical problems and provide effective solutions.
Software Proficiency: Familiarity with support software, CRM tools, ticketing systems (e.g., Zendesk), and basic tech tools (e.g., email, chat systems).
Work process and Escalation Protocols: Work based on processes and Protocols, escalate an issue to higher levels when needed.
Communicate effectively with other departments to maintain customer satisfaction.
Requirements:
Student – Currently enrolled as a second or third-year at a recognized academic institution , pursuing a degree in an exact science field (e.g., Computer Science, Mathematics, or Engineering), with at least one full year remaining until graduation – Must.
Service oriented, passionate about providing exceptional professional service to our
customers.
Self quick learner, analytical skills, experience in working in a goal oriented environment.
Team player, positive communication and attitude.
Proven customer support experience – Advantage.
Knowledge in ZenDesk, SQL, monitoring systems – Advantage.
Native or excellent command of written and spoken English level.
Details:
Apply on link: https://www.jifiti.com/jobs/co/israel-modiin/DD.45A/tier-2-customer-software-support-student/all/?coref=1.10.rB9_E0B&t=1749030490892