Full time
Responsibilities
- Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
- Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
- Resolve issues efficiently, ensuring a seamless and positive customer experience.
- Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
- Work collaboratively across teams and departments to help solve any matter at hand.
Requirements
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Proven experience in customer service/call center roles
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Native English speaker / English mother tongue level - a must
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Ability to work evening, night, and weekend shifts - a must
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Ability to work from the office 5 days a week (A+B shifts) - a must
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Excellent verbal & written communications skills
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Ability to display great time management and prioritize workload while remaining organized and efficient
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Familiarity with American customer service and culture
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A medical and/or travel and/or Insurance background is a plus
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Tech-oriented
Apply on this link: https://www.withfaye.com/v4/careers/Customer-Experience-Specialist-F1.66C/