Riverside
This is a full-time position, Monday through Friday, based on Israel Standard Time (IST)
Responsibilities:
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you’ll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success. This will be the second CSM in the European region – so you will have a strategic impact on success of growth.
Requirements:
- At least 3+ years of experience in customer success in a SaaS environment.
- Ability to work with Enterprise and Mid-Market customers
- Desire to work remotely in a fast-paced startup environment
- Occasional client visits
- Passion to apply your tech-savviness to learn Riverside’s product functionality
- An ability to excel in achieving KPIs and targets
- Strong verbal and written communication skills in English
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and execute multiple tasks with deadlines
Please send CV to: Joel Pearlman <[email protected]>