Onboarding & Implementation Manager, Modi’in (November 2025)

Chargeflow

Responsibilities:

Client engagement and solution design – Collaborate with clients to define requirements, design integrations, and drive business value. Act as the primary technical contact, ensuring alignment on design choices and overseeing implementation.
Onboarding and project leadership – Lead the end-to-end onboarding process, customizing workflows for each client. Maintain regular communication, schedule meetings, address challenges, and ensure a seamless transition from initiation to completion.
Technical support and integration – Provide hands-on support across development and integration projects. Design, implement, and maintain scalable integration solutions that connect internal and external systems while ensuring adherence to best practices.
Training and knowledge – Serve as a knowledgeable and trusted advisor for Chargeflow products, resources, and training options as needed to drive use case execution during the onboarding phase.
Special projects and process improvement – Drive continuous improvement by leading special projects and refining onboarding and implementation processes.

Requirements

3+ years of experience in a customer-facing role, in onboarding or technical account management within the eCommerce or fintech industry – Must
Proven project management skills, with a proven track record of leading complex projects to successful completion – Must
Technical proficiency in APIs, webhooks, CRMs, and integration tools, with the ability to troubleshoot and guide clients through implementation – Must
Native level English – Must
Familiarity with chargeback management or eCommerce payment processing – Advantage
Excellent communication and interpersonal skills, with the ability to effectively convey and present technical concepts to both technical and non-technical audiences.
Proactive problem-solving abilities and a strong attention to detail.
Able to work independently with limited direction in a fast-paced and unpredictable environment while taking ownership with little guidance.
Bachelor’s degree in Business Administration, Computer Science, or a related field.